Privacy Policy

This Privacy Policy applies to Turno Volt and related websites and applications and accounts on social media platforms.

Turno Volt recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on the website https://turnovolt.in and other online and offline sources that are associated with Turno Volt. This Privacy Policy applies to current and former visitors to our website and to our customers. By visiting and/or using our website, you agree to this Privacy Policy.

Turno Volt is a division of Blubble Private Limited, an Indian company registered under the Companies Act, 2013, having its office at Industrial Plot Bearing No 7-A1, 3rd Cross Rd, Devasandra Industrial Estate, Krishnarajapura, Near VR Mall, Bengaluru, Karnataka 560048.

Information we collect

Contact information: We might collect your name, email, mobile number, phone number, company name, street, city, town, state, pincode, country and IP address.

Requirement and site information: We may collect information about your energy requirements, establishment type, existing power infrastructure, your location, site conditions and any notes you choose to share with us.

Payment and billing information: We might collect your billing name, billing address and payment method when you purchase a product or service from us. We NEVER collect your credit card number or credit card expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partner — which may change from time to time.

Product and monitoring information: If you use our battery energy storage system and related products or related mobile applications or monitoring tools, we may collect performance, usage, diagnostic and system-health data (such as charge and discharge cycles, backup performance and battery management system data) to monitor your system, provide after-sales support and improve our products.

Information you post: We collect information you post in a form on our website or on a third-party social media site belonging to Turno Volt.

Demographic information: We may collect demographic information about you, your likes, your engagement with our website, or any other information provided by you during your use of our website. We might collect this as part of a survey also.

Other information: If you use our website, we may collect information about your IP address and the browser you're using. We might look at what site you came from, the duration of time spent on our website, pages accessed, or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.

We collect information in different ways.

We collect information directly from you: We collect information directly from you when you fill a form, request a quote, make a booking or purchase. We also collect information if you post a comment on our website or ask us a question through phone, email or WhatsApp. When you interact with us on WhatsApp, we collect your responses.

We collect information from you passively: We use tracking tools like (but not limited to) Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.

We get information about you from third parties: For example, if you use an integrated social media feature on our website, the third-party social media site will give us certain information about you. This could include your name and email address.

Use of your personal information

We use information to contact you: We might use the information you provide to contact you regarding a quote, a purchase, an installation, or service on our website, or for other promotional purposes.

We use information to respond to your requests or questions. We might use your information to confirm your quote request, registration or payment. We may use your information while responding to questions you ask us.

We use information to provide, install and service our products. We use your requirement and site information to design, deliver, install, integrate and maintain your battery energy storage system, and to provide after-sales and warranty support.

We use information to improve our products and services. We might use your information to customise your experience with us. This could include displaying content based upon your preferences.

We use information to look at trends and customer interests. We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties. We use information for security purposes, including to protect our company, our customers, or our website.

We use information for marketing purposes. We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting.

We use information to send you transactional communications. We might send you emails, SMS and WhatsApp messages about your account, quote, purchase, installation or service.

We use information as otherwise permitted by law.

Sharing of information with third parties

We will share information with third parties who perform services on our behalf. We share information with vendors who help us manage our online and offline processes, including installation partners, logistics providers, payment processors or transactional message processors. Some vendors may be located outside of India.

We will share information with our business partners. This may include an OEM, a bank, an NBFC, a financial institution, a financing partner, or a third party who provides a service that is required for us to service our obligation to you (for example, where you opt for financing options on a purchase). Our partners use the information we give them as described in their privacy policies.

We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might share information when we are investigating potential fraud.

We may share information with any successor to all or part of our business. For example, if part of our business is sold, we may give our customer list as part of that transaction.

We may share your information for reasons not described in this policy. We will tell you before we do this.

You can opt out of receiving our marketing communications. To stop receiving our promotional messages, please email turnovolt_sales@turno.club. It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email, SMS and WhatsApp about your quote, purchase or service.

Third-party sites

If you click on one of the links to third-party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third-party sites.

Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

For privacy-specific concerns, you may also contact our Privacy Officer, Mr Muthukumaran, at privacy@turno.club.

Updates to this policy

This Privacy Policy was last updated on 24 June 2026. From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

Jurisdiction

If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website's terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.